Patient Information

At Image Smiles Dental, we want your visit to be as easy as possible. Please read on for important information, including office forms and policies.

Our Commitment To You

We strive to provide an excellent dental experience for all of our patients. Our warm, professional team is always happy to assist you. If you have questions about our practice, services or policies, feel free to get in touch. 

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New Patient Form*

The team at Image Smiles Dental asks all first-time patients to please complete our new patient form at their convenience prior to their first appointment. Your cooperation in completing this questionnaire is essential to provide you with safe and appropriate dental care. All information is strictly confidential. A member of our team is happy to assist you with the completion of this form upon request.

New Patient Form

Office Policies

We know that dental care is an investment in your health and well-being. That's why we've established the policies below, to help keep your appointments as stress-free as possible. 

  • Estimates

    To help alleviate any financial stress, we are able to provide estimates in advance of any treatment. There may be variables in the dental process that we do our best to anticipate. As a result of unforeseen circumstances, costs and time of treatment may vary from the initial estimate.

  • Insurance

    We will work with you and your insurance company to pursue the greatest possible benefit from your plan. It is important that you notify us of any changes to your plan or your address. Your insurance plan is a contract between you, your employer and the insurance company. Insurance companies often will not provide us information directly.

  • Payment

    At the time of treatment, you will be responsible for any portion not covered by your insurance plan. We accept payment by cash, debit, Visa, MasterCard or American Express which is expected at the time of treatment. If paying by cash, we accept exact change only. 

    We accept most in-province dental plans and will assist you in understanding your benefits. However, any and all amounts not covered by your insurance plans are ultimately your responsibility.

  • Missed Appointments

    Your scheduled appointment time has been reserved specifically for you. Our team will notify you of your upcoming appointment prior to the scheduled appointment date. Please ensure that your contact information is accurate to receive reminders.

    If you are unable to keep your appointment, we do require 2 business days' notice to avoid a missed appointment charge and to allow us to offer the appointment to another patient. 

  • Care for Anxious Patients

    Dental fear or anxiety is common and can sometimes prevent patients from undergoing dental treatment. 

    If that sounds like you, we're here to help! Our team will help you relax and feel at ease during your appointments so you can get the care you need.

    You can also talk to our team to see if oral sedation, offered at our clinic, is a good option for you. 

  • Privacy

    Read the Privacy Policy for our dental office. 

Patient Information | Image Smiles Dental

*Any form submitted by email must be encrypted, to ensure it is secure. By submitting an unencrypted email form, you are consenting to an unsecured email. Alternatively, please print off the form, complete it, and bring it to our office.

Welcoming New Patients

We're happy to accept new patients at our Vancouver dental clinic! Get in touch to get started today.

Request Appointment

(604) 874-0028